• Duplicate online fine payments

    Some online fine payments using Visa cards on Oct. 17 and 18 (Tuesday and Wednesday) may have been duplicated. Our online payment service submitted charge reversals for those affected on Oct. 19 (Thursday), so affected patrons should see the duplicated charges removed soon. -Lori

    10/20/2017 - 3:34pm
  • MORE-member library patron information was involved in a recent data breach

    Learn more

    10/12/2017 - 11:29am
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Positive Interactions: Making the Library a Welcoming and Empowering Place for People with Disabilities

Tuesday, April 25, 1-3 pm, IFLS  &  Friday, May 19, 1-3 pm, IFLS

This first module of ASCLA’s AccessAbility Academy is a tutorial and overview of information to help library employees feel fully prepared and confident when communicating and interacting with people with disabilities. The taped webcast presentation will include tips and practical advice for all library employees, as well as a chance for discussion with other participants.


Also Included:

  • A solid understanding of the broad and diverse types of disabilities, and how they impact the way people use the library and its resources

  • Tips for effective library outreach to people with disabilities and partnerships with related organizations

  • Customer service tips you can apply to all types of library users

  • Discussion exercises to prompt reflection, brainstorming, and help employees to apply the ideas to their own setting

  • Informational handouts and a quiz to test your knowledge following viewing of the webcast

  • A complete transcript of the presentation you can easily refer back to when you need some quick information

  • A certificate of recognition template to award to employees who successfully complete the module and test

Register


This program was funded in part with a grant from the Institute of Museum and Library Services which administers the Library Services and Technology Act (LSTA). The Public Library Development Team facilitated LSTA funding through efforts to provide inclusive services to special populations. 2 CE Credits

Event Date: 
Friday, May 19, 2017 - 13:00