Approved by MORE Directors Council, September 16, 2022; effective October 17, 2022
Use these guidelines as part of the Damaged Items Procedure to determine whether an item’s damage is potentially chargeable, or not chargeable. If damage qualifies as “not chargeable,” no MORE-member library may charge any amount to any party for this damage.
Printable guidelines (PDF)
New Items
10 circs or fewer: item’s TOT CHKOUT value is 1-10
Old Items
11 circs or more: item’s TOT CHKOUT value is 11+
OR
item is 3 years old or more: item’s Created date is 3 years or more in the past
Mold
Suspected biological matter/food
Chew marks
Potentially chargeable
Contact the owning library for permission to discard. Do not send moldy items via courier
Owning library may bill and makes a collection-related decision . MORE recommends weeding these items
Mold
Suspected biological matter/food
Chew marks
Potentially chargeable
Contact the owning library for permission to discard. Do not send moldy items via courier
Owning library may bill and makes a collection-related decision . MORE recommends weeding these items
Water damage
Colored liquid
Stains
Potentially chargeable
Complete a Damaged Item Form and route to owning library OR contact owning library’s Damaged Item Contact
Owning library may bill and makes a collection-related decision .
Water damage
Colored liquid
Stains
Not chargeable
No charge to patron
Continue to circulate if condition allows OR Complete a Damaged Item Form and route to owning library OR contact owning library’s Damaged Item Contact
Owning library makes a collection-related decision
Torn pages, 2″ inches or more
Writing
Non-functioning items
Library Labels (barcodes, RFID tags, spine labels, etc.)
Disc broken
Locking Case Damage
Potentially chargeable
Complete a Damaged Item Form and route to owning library OR contact owning library’s Damaged Item Contact
Owning library may bill and makes a collection-related decision .
Torn pages, 2″ inches or more
Writing
Non-functioning items
Library Labels (barcodes, RFID tags, spine labels, etc.)
Locking Case Damage
Potentially chargeable
Complete a Damaged Item Form and route to owning library OR contact owning library’s Damaged Item Contact
Owning library may bill and makes a collection-related decision.
Binding
Torn pages, 2″ inches or less
Disc damage (scratches, etc)
Non-locking case damage
Not chargeable
No charge to patron
Complete a Damaged Item Form and route to owning library OR contact owning library’s Damaged Item Contact
Owning library makes a collection-related decision. MORE recommends weeding if cracked hub or scratches cannot be repaired
Binding
Torn pages, 2″ inches or less
Disc broken
Disc damage (scratches, etc)
Non-locking case damage
Not chargeable
No charge to patron
Complete a Damaged Item Form and route to owning library OR contact owning library’s Damaged Item Contact
Owning library makes a collection-related decision. MORE recommends weeding if cracked hub or scratches cannot be repaired
Collection-related decisions for owning libraries
No billing
Continue to circulate
Address damage if possible (repair, replace parts, etc.)
Add a “damage” mark or label to the inside front cover of the damaged item
Add a note to the item record in Sierra
Withdraw
Follow your library’s local practice for removing items from your collection
Billing
Bill the patron
Add a message to the item record in Sierra
Mark the item as lost
Print and send bill
Bill the circulating library
Request payment from the circulating library (payment preferences may vary by library)
05/01/2024 at 9:15 AM – Delivery Delay: The following libraries will be delayed: Altoona, Augusta, Eau Claire, Fairchild, Fall Creek. All libraries should still be delivered. For additional help contact Katelyn (noack@ifls.lib.wi.us) or the HelpDesk.
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