Professional Development: Customer Service

There are lots of approaches to customer service, and many different ways to think about it.  It is one of the things people request the most information about, and not surprisingly there are a lot of archived webinars about this topic! Here are just a few!  (And...

Professional Development: Basic Technology

I have heard from many library directors that one of the trickiest things in terms of staffing during this time of closure has been working with staff members who either don’t have great access to technology at home OR who are not confident about using...

Professional Development: Promotion

Right now we are doing our very best to promote what services we can provide in any way we can.  And we’ll have an interesting job conveying information about our shift back to services that require more contact, too!  Here’s a round-up of some...
Professional Development:  Self-Care

Professional Development: Self-Care

Working from home is weird, huh? For some folks, working from home means we have some extra time to work on professional development.  To that end, I’m going to try to pull together some resources on a variety of topics to help you if you want to really dig in...