Webinar: Being Still in an Emergency

Hey folks, I’ve had the opportunity to hear and meet Beck Tench and she is wonderful!  This webinar will be useful to anyone who is struggling now, which is…um…everyone. DPI’s Division for Libraries and Technology is proud to bring Beck Tench to...
Professional Development:  Serving Teens

Professional Development: Serving Teens

Everyone who works in a public library serves teens, but some people are a little nervous about that.    Others enjoy teens but struggle to find ways to serve them effectively.  This round-up of resources will hopefully give you some ideas to help staff members that...
Guest Post:  Imagine Your Story

Guest Post: Imagine Your Story

I got the most amazing email from Betty Anne at the Turtle Lake Public Library this week, I asked if I could just turn it into a guest blog post.  So many great ideas!  So inspiring!  Thanks Betty Anne! I’ve heard the idea of the CSLP theme “Imagine Your...

Professional Development: Customer Service

There are lots of approaches to customer service, and many different ways to think about it.  It is one of the things people request the most information about, and not surprisingly there are a lot of archived webinars about this topic! Here are just a few!  (And...

Professional Development: Basic Technology

I have heard from many library directors that one of the trickiest things in terms of staffing during this time of closure has been working with staff members who either don’t have great access to technology at home OR who are not confident about using...

Professional Development: Promotion

Right now we are doing our very best to promote what services we can provide in any way we can.  And we’ll have an interesting job conveying information about our shift back to services that require more contact, too!  Here’s a round-up of some...