Professional Development: Customer Service

There are lots of approaches to customer service, and many different ways to think about it.  It is one of the things people request the most information about, and not surprisingly there are a lot of archived webinars about this topic! Here are just a few!  (And...

Professional Development: Basic Technology

I have heard from many library directors that one of the trickiest things in terms of staffing during this time of closure has been working with staff members who either don’t have great access to technology at home OR who are not confident about using...