by Leah Langby | Apr 22, 2020 | Uncategorized
LOTS of people (including, I’m sure, some you know and love) are applying for Unemployment Insurance—numbers are probably going to continue to rise. This webinar will be recorded, and will also be repeated live sometime in May. This will help you be ready for...
by Leah Langby | Apr 15, 2020 | Uncategorized
There are lots of approaches to customer service, and many different ways to think about it. It is one of the things people request the most information about, and not surprisingly there are a lot of archived webinars about this topic! Here are just a few! (And...
by Leah Langby | Apr 13, 2020 | Uncategorized
I have heard from many library directors that one of the trickiest things in terms of staffing during this time of closure has been working with staff members who either don’t have great access to technology at home OR who are not confident about using...
by Leah Langby | Apr 9, 2020 | Uncategorized
It might seem strange and difficult to try to think about planning and evaluation when we just don’t quite know what to plan for. But spending time figuring out what priorities you and your community have make it much easier to figure out how to move forward,...
by Leah Langby | Mar 18, 2020 | Uncategorized
The coronavirus, also known as COVID-19, is impacting households, communities, and businesses. A new national survey shows that 1 in 5 households in the US have already had their income cut or stopped altogether. Thanks to our amazing partners at UW Madison...
by Leah Langby | Mar 18, 2020 | Uncategorized
Barb Krueger of Deer Park shared the checklist she created to help her remember all the details she needed to keep track of when closing the library due to COVID-19. Hopefully this may be of use to you if you haven’t yet closed–or even if you have! Reply...
