Continuing Education

Learn De-Escalation Skills and about Empathetic Rule Enforcement with Training Modules

Ryan Dowd’s Homelessness and Libraries is a 3.5 hour self-paced training.  This training will be available through December 2020, thanks to a statewide subscription.  This is an excellent resource for learning about empathetic rule enforcement and and de-escalating challenging situations with all patrons, with some specific information and education about homelessness.  Library directors who want to use for certification (Category C) need to complete all sections and submit a certificate.

Questions?  Concerns?  Please contact Leah at IFLS.

Click here to start your training now. Sign up using your library email address.

Public Library Director Certification Information